Terms & Conditions 

THESE TERMS ARE IMPORTANT AND AFFECT YOUR LEGAL RIGHTS. PLEASE CAREFULLY READ THESE TERMS OF SERVICE PRIOR TO ENGAGING GLO CLEANING SERVICES. THESE TERMS CONTAIN A BINDING ARBITRATION CLAUSE.

“Reliable. Detailed. Professional cleaning. Done right.”

1. Introduction & Consent to Terms

Welcome to Glo Cleaning Services (referred to as “Glo Cleaning”, “we”, “us”, or “our”). These Terms and Conditions (“Terms”) govern your use of our commercial cleaning services, including recurring service agreements and other cleaning services we may provide (the “Services”). By scheduling or using our Services, you acknowledge and agree to be bound by these Terms.

2. Exploring Our Services & Initial Consultation

We offer quotes based on the information you provide. All quotes are estimates only and may increase if the scope of work is larger than anticipated. If an increase is needed, we will notify you for approval before proceeding. Additional charges will be reflected in your final invoice.

3. Performance of Services

Glo Cleaning agrees to perform only the services listed in your quote or service agreement. It is your responsibility to ensure all desired services are included.
All Services will be performed by our trained cleaners or subcontractors under our supervision.
Arrival times are approximate. Delays may occur, and we will communicate with you as soon as possible if changes arise.
We reserve the right to assign or reassign cleaners to your job. Requests for specific cleaners will be honored when possible but are not guaranteed.
You are responsible for providing access to the premises. Failure to do so may result in a full charge for the scheduled service.
If no one is present to review the work upon completion, the Services will be considered completed and accepted unless we receive a report within 48 hours.
All Services will be performed in compliance with applicable laws and safety standards.
Glo Cleaning maintains general liability insurance covering the Services performed under these Terms. A certificate of insurance is available upon request.

4. Terms of Purchase

The pricing structure and service model for your engagement — whether a flat fee, a recurring contract rate, or another billing arrangement — will be determined by your individual service agreement based on the scope, frequency, and nature of the work. Recurring service agreements renew automatically according to their specified frequency until canceled per these Terms or your service agreement.

Quotes expire after 30 days.

5. Deposits

A non-refundable deposit may be required to secure your booking for one-off or non-recurring services. The deposit amount is determined by the scope of work and will be applied to your total balance. Services are not confirmed until the deposit is paid. Recurring service agreements do not require a deposit unless otherwise stated in your service agreement.

6. Payment & Billing

Accepted payment methods will be provided at the time of booking or invoicing.
Invoices are due within 15 days of receipt, unless otherwise specified in your service agreement.
Late payments will incur 3% monthly interest, unless otherwise specified in your service agreement. Invoices more than 30 days overdue may be sent to collections, with recovery fees and attorney’s fees applied.
If you believe a charge is incorrect, please contact us first so we can work to resolve it before filing a dispute or chargeback with your bank or card provider.
Recurring Services will auto-renew and auto-bill according to the terms of your service agreement, unless canceled as provided therein or in these Terms.

7. Satisfaction Guarantee, Cancellations & Refunds

We stand by our work with a Satisfaction Guarantee. If you are unsatisfied, notify us within 48 hours and we will return to address the issue within another 48 hours.

The cancellation fees below are baseline defaults and apply to individual scheduled visits unless otherwise specified in your quote or service agreement. Recurring commercial service agreements are governed by a separate written contract between Glo Cleaning and the client, which will specify the terms for canceling or terminating ongoing service. Unless otherwise stated in that agreement, either party may terminate a recurring service agreement with 30 days’ written notice.

Cancellations within 48 hours: $40 fee
Cancellations within 24 hours: 50% of service cost
Day-of service issues (e.g. no access, parking, pests, biohazards, utility outages): 100% of service cost

All sales are final and non-refundable.

8. Workplace Protections

To protect our cleaners, we do not perform:

Cleaning beyond the reach of a two-step ladder
Biohazard or pest-infested areas
Areas with mold or unsafe temperatures
Lifting items over 25 lbs

Please move heavy furniture or appliances ahead of time if cleaning behind them is required.

9. Limitations of Engagement

Pets: You are responsible for your pet’s safety. We are not liable unless gross negligence occurs.
Personal Property: We are not liable for damage to items unless you have specifically informed us of care requirements.
Fixtures & Decor: We are not responsible for damage to items that are not properly secured or in poor condition.

10. No Solicitation of Workers

You agree not to solicit, hire, or contract directly with any Glo Cleaning staff or subcontractors for a period of 12 months after your last service. Each violation will incur $1,000 in liquidated damages, which is not a penalty but a fair estimate of loss.

11. Promotional Photography

You permit Glo Cleaning to take and use photos of work completed at your property for marketing purposes. You will not be entitled to any royalties. Identifying personal items will not be shown unless permitted.

12. Intellectual Property

Glo Cleaning’s website content, logos, slogans, and trademarks are protected under copyright and trademark laws. You may not use any of these without our written consent.

13. Disclaimers

ALL SERVICES ARE PROVIDED “AS IS.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. CLEANING SERVICES ARE SUBJECT TO HUMAN ERROR AND ENVIRONMENTAL VARIABLES.

14. Limitation of Liability

Our total liability to you shall not exceed the amount you paid for the Services. We are not liable for indirect or consequential damages. Any legal claims must be brought within one (1) year of the incident.

15. Indemnification

Each party agrees to defend, indemnify, and hold harmless the other from claims or damages resulting from (a) breach of these Terms, or (b) misuse of Services, including reasonable attorney’s fees.

16. General Provisions

a. Entire Agreement: These Terms are the entire agreement unless otherwise stated in writing.

b. Waiver: Failure to enforce any part of these Terms does not waive our right to enforce them later.

c. Assignment: You may not assign these Terms without our written consent.

d. Relationship: These Terms do not create a partnership or employment relationship.

e. Governing Law & Dispute Resolution: These Terms are governed by the laws of the Commonwealth of Massachusetts. All disputes will be resolved through binding arbitration with JAMS in Boston, Massachusetts. The prevailing party may recover attorney’s fees.

f. Waiver of Class Action: You agree to resolve any disputes individually, not as part of a class action or group arbitration.

g. Severability: If any provision is found unenforceable, the rest remain in effect.

Glo Cleaning Services – Marketing SMS Campaign

This campaign’s purpose is to assist in Glo Cleaning marketing and scheduling. Users can expect to receive appointment reminder messages, occasional marketing messages, and messages about booking and rescheduling appointments.
You can cancel the SMS service at any time. Simply text “STOP” to (857) 208-0707. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to contact@glocleaningservices.co.
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.
For privacy-related inquiries, please refer to our privacy policy: https://glocleaningservices.co/privacy

Contact Information:

Glo Cleaning Services contact@glocleaningservices.co Text: (857) 208-0707